Can't Log In to OfficeMaps?

Can't Log In to OfficeMaps?

Can't Log in with Microsoft or Google Authentication

If you can't log in to OfficeMaps using Microsoft or Google authentication methods, please talk with one of your OfficeMaps Administrators to confirm that you have been added to your organisation's instance.

Email Address Not Found Error

If you experience the error Email Address Not Found, please contact your OfficeMaps Administrator or your IT department as it is likely you have not added to OfficeMaps or to Active Directory.

Can't Log in with a One-Time Password

If you can't log in using OTP or you are experiencing some other error when trying to log in, please send an email to support@officemaps.com and we will respond to you as soon as possible.


    • Related Articles

    • How to: Log in with Google

      How to: Log in with Google Administrators may now choose to allow users to log in using Google as an authentication provider. Where enabled, a user can use their work or personal Google account to login to OfficeMaps as long as their email address in ...

    • How to: Log in with Microsoft

      How to: Log in with Microsoft Administrators can allow users to log in using Microsoft as an authentication provider. Where enabled, a user can use their Office 365 account to login to OfficeMaps as long as their email address in OfficeMaps matches ...

    • Contacting OfficeMaps Support

      If you would like to contact OfficeMaps for support you can reach us in one of three different ways. Email: Email us at support@officemaps.com with a description of the issue and a support agent will respond to you. Log a Ticket: You can create a new ...

    • How to: Log in with One-Time Password

      How to: Log in with One-Time Password OfficeMaps uses a One Time Password (OTP) method to log in for all new users or for users that do not use Microsoft or Google to authenticate. When using this method, filling in your email address and clicking ...

    • How to: Enforce the Identity Provider Log In

      OfficeMaps now allows you to enforce a specific Identity Provider to Log In. To enforce a specific Identity Provider go to: Click on the Main Menu (Company Name); Click on Preference; Click on People; Tick the box Disallow login with One-Time ...