Can't Log In to OfficeMaps?
Can't Log in with Microsoft or Google Authentication
If you can't log in to OfficeMaps using Microsoft or Google authentication methods, please talk with one of your OfficeMaps Administrators to confirm that you have been added to your organisation's instance.
Email Address Not Found Error
If you experience the error Email Address Not Found, please contact your OfficeMaps Administrator or your IT department as it is likely you have not added to OfficeMaps or to Active Directory.
Can't Log in with a One-Time Password
If you can't log in using OTP or you are experiencing some other error when trying to log in, please send an email to support@officemaps.com and we will respond to you as soon as possible.
Related Articles
We are changing how you Log In to OfficeMaps
In order to increase security and authorization options for our customers, we are releasing a new version of OfficeMaps. This release includes changes to the way users who are authenticated locally will log in to OfficeMaps, and will add the option ...Contacting OfficeMaps Support
If you would like to contact OfficeMaps for support you can reach us in one of three different ways: Log a Ticket: Enter the details of your request at the following site: https://help.officemaps.com/portal/newticket. Email: Email us at ...How to: Log in with Google
How to: Log in with Google Administrators may now choose to allow users to log in using Google as an authentication provider. Where enabled, a user can use their work or personal Google account to login to OfficeMaps as long as their email address in ...How to: Log in with Microsoft
How to: Log in with Microsoft Administrators can allow users to log in using Microsoft as an authentication provider. Where enabled, a user can use their Office 365 account to login to OfficeMaps as long as their email address in OfficeMaps matches ...Downloading the new OfficeMaps Mobile App
To support the new Authentication mechanism there is a new iOS and Android app. If users already have an installed version prior to this one, they should uninstall and then download the new mobile app from their app store rather than upgrade their ...