Need help with OfficeMaps? This article shows you how to reach our support team by email or by logging a ticket, how to follow up on a ticket, and when we're available.
Email us
Send an email to support@officemaps.com with a description of the problem. A member of the support team will reply.
To help us sort it out quickly, include:
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your organisation’s name
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what you were trying to do, and what happened instead
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a screenshot, if you can
Log a support ticket
Go to the OfficeMaps Help Centre contact page and send us a request.
You can also open the Help Centre from inside OfficeMaps: click ? in the top menu bar.
Follow up on a ticket
To follow up or escalate a ticket you’ve already logged, email support@officemaps.com and quote your ticket number.
Support hours
Monday to Friday, 9:00 am to 5:00 pm AEST (Brisbane time), excluding public holidays.
For more about OfficeMaps support, see our Terms of Service.