Having trouble getting into OfficeMaps? This article covers the most common problems and how to fix them.
You see a reCAPTCHA error
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Go back to the login page.
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Don’t choose Log in with Email.
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Click Log in with Microsoft and log in with your Microsoft account.
You can use Log in with Microsoft even if you’ve logged in a different way before. If it doesn’t work, or your organisation doesn’t use Microsoft log in, close your browser window, open a new one, and try logging in again. If the issue persists, email support@officemaps.com.
Microsoft or Google log in doesn’t work
Ask your OfficeMaps administrator to check that you’ve been added to your organisation’s OfficeMaps. Your email in OfficeMaps must match the email of your Microsoft or Google account.
You see “Email Address Not Found”
You probably haven’t been added to OfficeMaps, or to your organisation’s directory yet. Contact your OfficeMaps administrator or IT team.
Your one-time password doesn’t arrive or doesn’t work
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Check your junk folder.
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Make sure you’re using the email address your organisation added to OfficeMaps.
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Still stuck? Email support@officemaps.com and we’ll get back to you as soon as we can.